Chi tiết tin tuyển dụng tại CÔNG TY TNHH MISEN

Mức lương 12 - 14 triệu

Hình thức làm việc Toàn thời gian cố định

Giới tính Nữ

Số lượng tuyển 2 người

Kinh nghiệm 1 năm

Cấp bậc Nhân viên

Địa điểm làm việc

- Hà Nội: Icon 4 Building, 243A Đường La Thành, Láng Thượng, Đống Đa

Mô tả công việc với mức lương 12 - 14 triệu

We are seeking a Customer Service & Resolution Specialist who will be responsible for delivering exceptional customer support while effectively managing customer concerns and maintaining operational efficiency. The ideal candidate will help maintain high service standards and ensure positive customer experiences.
Key Responsibilities:
Handle customer inquiries and complaints across multiple channels professionally
Investigate, mediate and resolve cases through established procedures
Track and manage order/transaction status with relevant stakeholders
Maintain low dispute ratios and implement prevention strategies
Generate regular performance reports and analytics
Monitor service metrics and identify areas for improvement
Maintain accurate case documentation and communication records
Coordinate cross-functionally to ensure timely issue resolution
Provide insights for service quality enhancement

Với mức lương 12 - 14 triệu thì cần những yêu cầu công việc gì

Job Requirements:
1+ years in customer service/dispute resolution
Bachelor's degree in Business, Communications or related field
Strong analytical and problem-solving abilities
Excellent English communication skills
Ability to handle multiple cases under pressure
Strong attention to detail and organization
Understanding of industry regulations and resolution processes
Proven track record of meeting performance metrics

Tại CÔNG TY TNHH MISEN thì được hưởng những quyền lợi gì

Benefits:
Competitive salary package
Health insurance coverage
Professional development opportunities
Performance bonuses
Collaborative work environment
Collaborative and inclusive work culture
State-of-the-art tools and resources to support your work
Regular team-building activities and social events