Act as Technical Lead to workstation related tasks.
Interact with customers (internal/external) and stakeholders, provide recommendations and inputs when needed.
Monitor, analyze and improve the supporting service, SLA, Ticket Management Process.
Lead and guide the team of IT Support Engineers to:
Support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations
Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve.
Provide guidance to users on internal systems, software and applications.
Deploy/install, maintain, upgrade IT equipment and standard applications.
Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals.
Perform other tasks assigned by line manager.
Act as Technical Lead to workstation related tasks.
Interact with customers (internal/external) and stakeholders, provide recommendations and inputs when needed.
Monitor, analyze and improve the supporting service, SLA, Ticket Management Process.
Lead and guide the team of IT Support Engineers to:
Support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations
Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve.
Provide guidance to users on internal systems, software and applications.
Deploy/install, maintain, upgrade IT equipment and standard applications.
Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals.
Perform other tasks assigned by line manager.