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Hạn ứng tuyển: 30/12/2024
- Đà Nẵng: Hải Châu
QA Specialist will be responsible for monitoring and improving the quality of customer service provided by the BPO/ITO/Call Center team. You will conduct quality assurance audits, analyze performance data and implement strategies to enhance customer satisfaction and operational efficiency.
Responsibilities:
• Develop and implement quality assurance standards and procedures.
• Conduct regular quality audits of customer interactions (calls, emails, chats).
• Analyze performance data to identify areas for improvement.
• Monitor and track key performance indicators (KPIs).
• Provide feedback and coaching to team members to improve performance.
• Develop and deliver quality assurance training programs.
• Collaborate with team leaders and management to implement quality initiatives
1. Experience:
• Experience in a quality assurance role, preferably in a BPO/Call Center.
• Knowledge of quality assurance methodologies and tools.
• Experience with Japanese business culture and etiquette.
2. Knowledge and Skills:
• Foreign language: Can work with clients in Japanese or English is an advantage
• Quality Assurance: Strong understanding of quality assurance methodologies and standards.
• Analytical Skills: Ability to analyze data and identify trends.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in all tasks.
• Problem-Solving: Strong problem-solving and critical thinking skills
• Communication Skills: Effective communication skills to provide feedback and coaching.
• Cross-Cultural Understanding: Ability to navigate cultural differences and understand Japanese business etiquette.
• Bachelor's Degree or Equivalent
• Certifications: Relevant certifications in quality assurance or a related field.
• Global working environment, Flexible working time from 7AM-9AM
• 13month salary & performance bonus; review performance once a year
• Attractive and highly competitive salary
• Full Insurances followed Vietnamese Labor Law
• Annual health check
• Company Healthcare for you and your family
• Working equipment provided by the company
• Allowance: Certificate, Language, Lunch, Transportation, Teambuilding...
• Bonuses, Gifts for Holidays, Birthday party, Company trip
• Employee engagement activities
• Various Training Program and Interesting Team Building Activities
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