Tuyển Quality Assurance Specialist Thu Nhập Thoả Thuận Toàn Thời Gian Tại Đà Nẵng

QA Specialist will be responsible for monitoring and improving the quality of customer service provided by the BPO/ITO/Call Center team. You will conduct quality assurance audits, analyze performance data and implement strategies to enhance customer satisfaction and operational efficiency.
Responsibilities:
• Develop and implement quality assurance standards and procedures.
• Conduct regular quality audits of customer interactions (calls, emails, chats).
• Analyze performance data to identify areas for improvement.
• Monitor and track key performance indicators (KPIs).
• Provide feedback and coaching to team members to improve performance.
• Develop and deliver quality assurance training programs.
• Collaborate with team leaders and management to implement quality initiatives

1. Experience:
• Experience in a quality assurance role, preferably in a BPO/Call Center.
• Knowledge of quality assurance methodologies and tools.
• Experience with Japanese business culture and etiquette.
2. Knowledge and Skills:
• Foreign language: Can work with clients in Japanese or English is an advantage
• Quality Assurance: Strong understanding of quality assurance methodologies and standards.
• Analytical Skills: Ability to analyze data and identify trends.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in all tasks.
• Problem-Solving: Strong problem-solving and critical thinking skills
• Communication Skills: Effective communication skills to provide feedback and coaching.
• Cross-Cultural Understanding: Ability to navigate cultural differences and understand Japanese business etiquette.
• Bachelor's Degree or Equivalent
• Certifications: Relevant certifications in quality assurance or a related field.

• Global working environment, Flexible working time from 7AM-9AM
• 13month salary & performance bonus; review performance once a year
• Attractive and highly competitive salary
• Full Insurances followed Vietnamese Labor Law
• Annual health check
• Company Healthcare for you and your family
• Working equipment provided by the company
• Allowance: Certificate, Language, Lunch, Transportation, Teambuilding...
• Bonuses, Gifts for Holidays, Birthday party, Company trip
• Employee engagement activities
• Various Training Program and Interesting Team Building Activities