Chi tiết tin tuyển dụng Dịch vụ khách hàng/Vận hành tại Công ty TNHH ITECHWX

Mức lương 18 - 24 triệu

Hình thức làm việc Toàn thời gian cố định

Giới tính Không yêu cầu

Số lượng tuyển 1 người

Kinh nghiệm Không yêu cầu

Cấp bậc Nhân viên

Địa điểm làm việc

- Hồ Chí Minh: 12th Floor, Opal Tower 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, HCMC, Bình Thạnh

Mô tả công việc của Dịch vụ khách hàng/Vận hành với mức lương 18 - 24 triệu

Are you passionate about helping others and have a deep understanding of Microsoft O365?
Microsoft Office 365 (O365) is a cloud-based productivity suite that includes tools like Word, Excel, and Teams. It enables seamless collaboration, secure cloud storage, and remote access, making it ideal for modern businesses.
Review issues and contact global customers to understand problems via audio call/email. Ensures customers stay informed as to the status/solution of their issue. Log analysis and other proprietary tools analyze problems and develop solutions for customer needs. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
Review issues and contact global customers to understand problems via audio call/email. Ensures customers stay informed as to the status/solution of their issue.
global customers to understand problems via audio call/email
Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
AVAILABLE TO WORK FIXED NIGHT SHIFT ON-SITE (10PM-7AM)

Với mức lương 18 - 24 triệu thì cần những yêu cầu công việc gì

Strong proficiency in English (equivalent to IELTS 6.0 or TOEIC 750 or higher) Open to fresh graduates or junior-level candidates. Willingness to work fixed night shifts (10 PM - 7 AM) 5 days work week, 2 unfixed days off A genuine passion for IT and a desire to grow within the industry. A customer-focused mindset with the ability to provide exceptional service
Strong proficiency in English (equivalent to IELTS 6.0 or TOEIC 750 or higher)
Open to fresh graduates or junior-level candidates.
Willingness to work fixed night shifts (10 PM - 7 AM)
5 days work week, 2 unfixed days off
A genuine passion for IT and a desire to grow within the industry.
A customer-focused mindset with the ability to provide exceptional service

Tại Công ty TNHH ITECHWX thì được hưởng những quyền lợi gì

Salary at 100% during the probationary period 90% contribution of the gross salary to social insurance An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance 20 days leave (12 days of annual leave and 8 days of sick leave) Training will be offered Full working equipment will be provided Annual Health Checkup Activities: Birthday party, Employee engagement activities.
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.