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Hạn ứng tuyển: 31/12/2024
- Hà Nội: Lot 2C1 Mac Thai Tong Street, Trung Hoa Ward, Cau Giay District, Hanoi., Cầu Giấy
INFINIQ is a pioneering South Korean corporation at the forefront of the data provision industry for autonomous vehicles, leveraging the power of artificial intelligence (AI). With a global presence encompassing 8 associations across 9 countries and over 500 esteemed partners, INFINIQ is making significant strides in the industry. Currently, the company has submitted 96 patent applications both domestically and internationally, and holds 5 registered trademarks.
INFINIQ
Established in 2018, INFINIQ Vietnam is dedicated to delivering a team of exceptional and professional talent to serve the burgeoning field of artificial intelligence — the technology of the future. INFINIQ Vietnam partners with numerous prominent corporations, including Qualcomm, Samsung, Hyundai, and LG, providing invaluable data services. Furthermore, we offer consulting and software testing services, ensuring quality assurance and stability for products in specialized industries.
INFINIQ Vietnam
In our pursuit to solidify our position within the AI landscape in Vietnam, we are seeking a skilled and innovative IT Service Planner to join our dynamic team. The ideal candidate will have a strong understanding of IT service management (ITSM) frameworks, project management, and service quality metrics, with a focus on delivering efficient and effective IT services.
IT Service Planner
Embrace the opportunity to be part of a transformative era with us!
Top 3 reasons to join us:
Attractive salary
International training
Interacting with leading-edge technologies
Key Responsibilities:
Service Strategy and Design
Work with business stakeholders to identify IT service requirements, aligning them with organizational goals and customer needs.
Define and design service models, including service level agreements (SLAs), objectives (SLOs), and performance indicators (KPIs).
Develop a roadmap for IT service planning and strategy to enhance service delivery and operational efficiency.
Service Development and Implementation
Plan and oversee the implementation of new services or enhancements to existing services, including resource allocation and risk assessment.
Develop and maintain service documentation, including service catalogs, service descriptions, and operational guidelines.
Work with IT teams to integrate service components effectively, ensuring seamless deployment.
Performance Monitoring and Quality Assurance
Implement monitoring tools and processes to track service performance, uptime, and adherence to SLAs.
Analyze service data and customer feedback to identify trends, measure performance, and assess customer satisfaction.
Conduct regular reviews and audits of services to ensure continuous improvement and compliance with industry standards.
Service Transition and Change Management
Oversee the transition of new services into production, ensuring they are fully tested, documented, and ready for operational support.
Manage change requests, coordinate with technical teams, and ensure minimal service disruption during transitions.
Provide training and knowledge-sharing sessions for service support teams.
Continuous Service Improvement (CSI)
Lead initiatives to improve existing services based on performance data, feedback, and evolving business requirements.
Identify areas for automation, process optimization, and cost savings.
Establish best practices for service planning and promote a culture of continuous improvement within the organization.
Stakeholder Management and Communication
Act as a liaison between business units, technical teams, and IT leadership to ensure all parties are aligned on service objectives.
Communicate service planning progress, performance metrics, and improvement strategies to stakeholders.
Provide regular reports on service performance, challenges, and opportunities for enhancement.
Your Skills and Experience:
Basic Qualification:
Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
Education:
Experience: 3-5 years of experience in IT Service Planner, IT operations, or related roles, with proven experience in service planning and improvement.
Experience:
Hands-on experience with ITIL-based service management, ideally with a track record in implementing or optimizing IT services.
Required skills:
IT Service Management (ITSM)
Strong understanding of ITIL principles and ITSM best practices for planning, designing, and delivering IT services.
Experience with service management tools (e.g., ServiceNow, Jira Service Management).
Project Management
Proficiency in project management, including resource planning, budgeting, and timeline management.
Familiarity with Agile or Scrum methodologies for managing IT projects.
Data Analysis and Performance Metrics
Analytical skills to evaluate service performance, identify patterns, and recommend improvements.
Experience with key metrics like SLA, SLO, and KPI to measure and improve service quality.
Customer Service Orientation
Strong understanding of customer experience and focus on designing user-centered IT services.
Ability to communicate effectively with both technical and non-technical stakeholders.
Problem-Solving and Adaptability
Skilled in troubleshooting service issues and implementing solutions under tight deadlines.
Adaptable to changing business needs and technology trends, with a proactive approach to service innovation.
English language: Basic communication in English
Nice to have:
Cloud and Automation Knowledge:Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and automation tools to streamline service delivery and monitoring.
Change Management:Experience in managing change requests, coordinating change implementation, and minimizing disruptions during transitions.
Budgeting and Cost Management:Understanding of budgeting and financial management within the context of IT services, including cost control and efficiency improvements.
Certifications (Preferred):
ITIL Foundation (or higher) certification.
Project management certification (e.g., PMP, Scrum) is a plus.
Why you will love working here
Competitive salary (Negotiable according to ability and experience).
5 working days/week: Monday - Friday, Day-off: Saturday - Sunday.
Working time: 8:00 - 17:00
Bonus on holidays, New Year, Birthday...; 13th-month salary
Social insurance on total salary
Working in a multinational company, a modern and professional international working environment.
Enjoy benefits according to the Labor Law and other remuneration policies according to the company's regulations such as social insurance, health insurance, unemployment insurance, company’s birthday leave, seniority bonus, periodic health examination
Overseas travel regime for employees who have outstanding contributions to the Company.
Training opportunities in Korea and other countries.
Prioritizing personal development, improving professional skills and expertise, and unleashing creativity, bosses, and colleagues are always ready to listen and help.
Participating in team building activities, birthday parties, and Tet holidays with many exciting activities.
The company has a pantry area, tea, and coffee that is refilled monthly.
Address: Lot 2C1 Mac Thai Tong Street, Trung Hoa Ward, Cau Giay District, Hanoi.
Address:
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