Chi tiết tin tuyển dụng QA Enginneer tại Công ty Cổ phần NTTe-MOI

Mức lương Thoả thuận

Hình thức làm việc Toàn thời gian cố định

Giới tính Không yêu cầu

Số lượng tuyển 1 người

Kinh nghiệm 3 năm

Cấp bậc Nhân viên

Địa điểm làm việc

- Đà Nẵng: Hải Châu

Mô tả công việc của QA Enginneer với mức lương Thoả thuận

QA Specialist will be responsible for monitoring and improving the quality of customer service provided by the BPO/ITO/Call Center team. You will conduct quality assurance audits, analyze performance data and implement strategies to enhance customer satisfaction and operational efficiency.
Responsibilities:
• Develop and implement quality assurance standards and procedures.
• Conduct regular quality audits of customer interactions (calls, emails, chats).
• Analyze performance data to identify areas for improvement.
• Monitor and track key performance indicators (KPIs).
• Provide feedback and coaching to team members to improve performance.
• Develop and deliver quality assurance training programs.
• Collaborate with team leaders and management to implement quality initiatives

Với mức lương Thoả thuận thì cần những yêu cầu công việc gì

1. Experience:
• Experience in a quality assurance role, preferably in a BPO/Call Center.
• Knowledge of quality assurance methodologies and tools.
• Experience with Japanese business culture and etiquette.
2. Knowledge and Skills:
• Foreign language: Can work with clients in Japanese or English is an advantage
• Quality Assurance: Strong understanding of quality assurance methodologies and standards.
• Analytical Skills: Ability to analyze data and identify trends.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in all tasks.
• Problem-Solving: Strong problem-solving and critical thinking skills
• Communication Skills: Effective communication skills to provide feedback and coaching.
• Cross-Cultural Understanding: Ability to navigate cultural differences and understand Japanese business etiquette.
• Bachelor's Degree or Equivalent
• Certifications: Relevant certifications in quality assurance or a related field.

Tại Công ty Cổ phần NTTe-MOI thì được hưởng những quyền lợi gì

• Global working environment, Flexible working time from 7AM-9AM
• 13month salary & performance bonus; review performance once a year
• Attractive and highly competitive salary
• Full Insurances followed Vietnamese Labor Law
• Annual health check
• Company Healthcare for you and your family
• Working equipment provided by the company
• Allowance: Certificate, Language, Lunch, Transportation, Teambuilding...
• Bonuses, Gifts for Holidays, Birthday party, Company trip
• Employee engagement activities
• Various Training Program and Interesting Team Building Activities

Cách thức ứng tuyển tại Công ty Cổ phần NTTe-MOI

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Lưu tin

Hạn nộp hồ sơ: 30/12/2024

Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy phản ánh với chúng tôi.

Liên hệ công ty

Quy mô: 100 - 499 Nhân viên

Địa điểm: Room 1401, 14th Floor, Indochina Plaza Ha Noi Office Building, 241 Xuan Thuy Street, Dich Vong Hau Ward, Cau Giay District, Hanoi City, Vietnam