- Hồ Chí Minh: VISTA Building, 19 Tan Cang St., Ward 25, Bình Thạnh
• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Follows processes provided by the business.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
• Proficient in English (4 skills)
• Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00, working 8 hours per shift, with a total of 5 shifts per week, and 2 flexible days off)
• Freshers are welcome with a good learning ability and working attitude
• Experience/Knowledge in IT industry skills is a must
• Customer service mindset
• Competitive salary depending on experience (For freshers/junior-level positions, the gross salary ranges from 20 to 24 million, plus, the night shift allowance may lead to a gross monthly salary of over 25 million, depending on your performance in the interview. For senior-level positions, the salary is open to negotiation)
• Salary at 100% during the probationary period
• Training will be offered
• Full working equipment will be provided
• 90% contribution of the gross salary to social insurance
• 12 days of annual leave, 8 days of sick leave
• 30% allowance on gross salary (If the working hours fall between 22:00 and 6:00, they can be counted toward the night shift allowance) + PVI insurance + 500,000 VND food allowance for employees working night shift
• Annual Health Checkup
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.
CELLPHONES
CÔNG TY TNHH CÔNG NGHỆ ALTEK
CÔNG TY TNHH ĐẦU TƯ CÔNG NGHỆ TRUYỀN THÔNG CHÂU Á
CÔNG TY CỔ PHẦN CÔNG NGHỆ UPP TOÀN CẦU
Công ty cổ phần PHC Media
Công ty cổ phần Công nghệ Windsoft Việt Nam
CÔNG TY CÔNG NGHỆ THÔNG TIN VNPT - CHI NHÁNH TẬP ĐOÀN BƯU CHÍNH VIỄN THÔNG VIỆT NAM
CÔNG TY TNHH BRICKMATE GROUP VIETNAM
Công ty cổ phần Công nghệ VISSOFT
CÔNG TY TNHH BỆNH VIỆN QUỐC TẾ VINEYES
Công ty TNHH Volio Việt Nam
Công ty TNHH Volio Việt Nam
CÔNG TY TNHH TÍCH LŨY THỊNH VƯỢNG
CÔNG TY TNHH ĐẦU TƯ CÔNG NGHỆ TRUYỀN THÔNG CHÂU Á
CÔNG TY TNHH RABILOO
CÔNG TY TNHH AMARIS VIỆT NAM
CÔNG TY CỔ PHẦN CÔNG NGHỆ WATA
CÔNG TY TNHH SYSTEMEXE VIỆT NAM
Ngân Hàng TMCP An Bình
CÔNG TY CỔ PHẦN CÔNG NGHỆ VI MÔ Pro Company