- Đà Nẵng: Hải Châu
The Project Manager will be responsible for overseeing and managing BPO/ITO and Call Center projects. You will plan, execute, and monitor projects to ensure they are complying with SLA, completed on time, within budget, and to the highest quality standards.
Responsibilities:
• Define project scope, goals, and deliverables.
• Develop detailed project plans and timelines.
• Allocate resources and manage project budgets.
• Monitor project progress and identify potential risks.
• Communicate effectively with clients, team members, and stakeholders.
• Resolve project issues and conflicts.
• Conduct regular project reviews and status updates.
• Ensure adherence to SLA, quality standards and best practices
Requirements:
1. Experience:
• Experience in managing medium or larger scale of BPO/ITO/Call Center projects, preferably for Japanese clients.
• Certification in project management (e.g., PMP) is an advantage
• Understanding of BPO/ITO/Call Center processes and challenges
• Experience with IT infrastructure and systems
• Understanding of emerging technologies (AI, machine learning, automation)
• Ability to leverage technology to improve efficiency and productivity
• Strong understanding of Japanese business culture and practices.
• Ability to handle multiple projects simultaneously and prioritize tasks effectively.
2. Knowledge and Skills:
• Foreign language: Fluency in Japanese or English
• Project Management: Proven experience in project management methodologies (Agile, Waterfall), ability to define project scope, goals, and deliverables, skill in developing detailed project plans and timelines, expertise in resource allocation and budget management, strong on quality management
• Leadership Skills: Ability to lead and motivate project teams.
• Problem-Solving Skills: Ability to identify and resolve project issues.
• Communication Skills: Effective communication skills to interact with clients, team members, and stakeholders.
• Technical Skills: Familiarity with project management tools and software.
• Cross-Cultural Understanding: Ability to navigate cultural differences and build strong relationships with Japanese clients.
• Bachelor's degree in computer science, Engineering, or a related field
• Certifications: PMP, PRINCE2, or other relevant certifications is an advantage
Benefits:
• Global working environment, Flexible working time from 7AM-9AM
• 13month salary & performance bonus; review performance once a year
• Attractive and highly competitive salary
• Full Insurances followed Vietnamese Labor Law
• Annual health check
• Company Healthcare for you and your family
• Working equipment provided by the company
• Allowance: Certificate, Language, Lunch, Transportation, Teambuilding...
• Bonuses, Gifts for Holidays, Birthday party, Company trip
• Employee engagement activities
• Various Training Program and Interesting Team Building Activities
• Working time: Full-time (Mon-Fri)
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.
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