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Hạn ứng tuyển: 21/10/2024
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- Hồ Chí Minh: 25A Nguyễn Bỉnh Khiêm, Phường Bến Nghé, Quận 1
A Technical Support Associate/Representative – Payments Services Operations (PSOps) executes the work procedures in supporting the technical needs and providing solutions to Payreto’s clients and their customers. He/She works directly with clients in implementing their processes, or with the Technical Support Specialists – PSOps in carrying out Payreto processes in supporting various clients and their customers.
WHAT WILL YOU DO?
Respond to and resolve Level 1 technical questions from International clients and their customers via phone, e-mail, or chat. Level 1 Support involves the execution of standard or simple tasks, typically predefined. These may involve, but are not limited to, the following:
• System Integration
• API Support
• Merchant Onboarding
• User administration – adding, and removing users. resetting access.
• Reports – data extraction, reports generation (based on preset configurations)
• Manual transactions entry – refund, reversal, rebill, capture, and chargeback.
• Pre-defined system configurations
• Coordinate all inbound customer requests to other internal departments, technology partners, or 3rd party vendors.
• Document the case and the issues within the ticketing system used (or any internal documentation system).
• Ensures a high quality of service delivery as the face of Payreto to its clients and customers.
• Continually develop expertise for all Payreto applications, and partner technologies (e.g. PSP gateways) supported.
• System Integration
• API Integration and API Support
• Merchant onboarding
Other Tasks:
● Perform other official work as instructed by the immediate supervisor/manager.
● Recommend and proactively implement opportunities for increased departmental efficiency
● Extend work hours when needed.
WHAT SHOULD YOU HAVE?
● Bachelor’s degree in Information Technology, Computer Science, Business Administration, Finance, or any equivalent degree.
● At least one (1) year of experience in back-office document processing operations related to applications for e wallets, loans, or insurance.
● Knowledge of programming languages is preferred but not required.
● OR at least two (2) years’ BPO inbound voice/email/chat experience in handling international accounts in customer service.
● Keen to details
● Above average written and verbal communication skills
● Must have average logical and verbal reasoning.
● Ability to provide correct decisions based on rules and policies.
● Process-oriented.
● Must be quality conscious.
● Highly analytical
● Good to Excellent in using MS Excel, Word, Google Sheets, etc... (VLOOKUP, Pivot, and advanced Excel formulas)
Others:
● Must be amenable to night shift, shifting schedule, and work on weekends and/or holidays
●Hybrid setup
●Working time (From 2PM – 11PM Viet time)
●Salary competative
●Have a chance to go oversea 1 month for training
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.
Payreto as a kind of modern Business Process Outsourcing (BPO) and turnkey solution provider for the Financial Services industry we focus on working with Payments, Remittance, and Fintech companies. Our services are highly tailored to our clients’ needs thanks to our team of competent and committed industry insiders. Payreto as a kind of modern Business Process Outsourcing (BPO) and turnkey solution provider for the Financial Services industry we focus on working with Payments, Remittance, and Fintech companies. Our services are highly tailored to our clients’ needs thanks to our team of competent and committed industry insiders.
100 - 499 Nhân viên
25A Nguyen Binh Khiem, District 1, Ho Chi Minh city
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