Tuyển Customer Service Thu Nhập 19 - 23 Triệu Toàn Thời Gian Tại Hà Nội

As a Customer Service Supervisor, you will work from Monday to Friday and you can choose 01 of 02 work time as below:
Night Shift 1: 8:00 PM to 5:00 AM
Night Shift 2: 11:00 PM to 8:00 AM
Maintain and develop internal quality standards.
Assess support interactions (calls, email, chat messages) based on established quality standards.
Accompany evaluations with meaningful and constructive feedback.
Discuss and explain feedback with agents in regular meetings.
Analyze all customer service metrics (e.g. CSAT, FRT, IQS) and how the team performance affects those KPIs.
Create reports that reflect agent performance.
Some other duties as required by the Senior Manager/Director.

Diploma/Bachelor’s Degree.
5+ years of experience in the similar roles.
Proficiency in English, basic computer skills, including Outlook, Word, and Excel.
Demonstrated self-starting capability, working independently with punctuality and attention to detail; adept at multitasking with a strong work ethic.
Desired qualities include an outgoing personality and an outstanding attendance record.
Effective multitasking, prioritization, and time management skills.

Softel Solutions offers more than just a job; it’s a chance to build a meaningful career within an iconic US brand while gaining valuable experience. Opportunities to learn American cultures and master your English as native American English-speaking
Unbeatable base salary from 19M-23M/month with the potential bonuses and incentives. (We can negotiate further based on your qualifications).
Work 5 days a week and 8 hours a day.
12 days of annual leave and 11 paid public holidays, pay insurance according to regulations (social insurance, health insurance, unemployment insurance), with exciting company routine activities.
Quarterly & Annually Performance-based Bonuses & Sales commission
Huge Sales Incentives: Earn commissions from device upgrades, data top-ups, cross-sales, and plan upgrades
Huge Sales Incentives
KPI Bonuses: Based on customer satisfaction (70%), attitude, team spirit, and innovative ideas contributions (30%)
KPI Bonuses
Career Growth Opportunities: Progress along a clear career path from CSR to Senior CSR, Customer Service QA, Customer Service Coach, and Customer Service Supervisor/Manager, Director.
Career Growth Opportunities
Career Prospect: Opportunity to transfer to other positions or departments depending on your prospective capabilities.
Career Prospect
Rotation Opportunities to US Headquarters: Top performers can rotate to our US headquarters for valuable experience and exposure.
Rotation Opportunities to US Headquarters
Join us at HTH Communications and be part of a dynamic and winning team where your career growth matters!